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  1. questionUpload Troubleshooting
    Upload speeds and success rates are affected by several varying factors including Internet Service Providers (ISP), differences in network capability, and firewall or security settings. If you do experience any problems when uploading to your ShareFile account, please contact support at 1-800 ...
  2. questionDownload Troubleshooting
    Download speeds and success rates are affected by several varying factors including Internet Service Providers (ISP), differences in network capability, and firewall or security settings. If you do experience any problems when downloading from your ShareFile account, please contact support at 1 ...
  3. questionEmployee licenses
    When users are added to your ShareFile account, the system will use their email extension to determine if it is required that the user be added as an employee user. Generally, any user added to the ShareFile account that has the same email extension as the account creator will be added as an ...
  4. questionWhat browsers are compatible with the ShareFile service?
    ShareFile is accessible by any computer with a web browser and an internet connection. Officially Supported Internet Browsers: Internet Explorer 6, 7, 8, 9, 10 (This also includes AOL users as AOL's browser is built on Internet Explorer.) Mozilla FireFox 3.5 - 16 Safari 4 - 6 Google Chr ...
  5. questionContact Us
    Address: ShareFile by Citrix 701 Corporate Center Drive Raleigh, NC 27607 Email Us: Free Trial Requests: freetrial@sharefile.com Sales Inquiries: sales@sharefile.com Technical Support: support@sharefile.com Reseller Information: resellers@sharefile.com Call us at 1-800-441-3453 UK Toll Free: ...
  6. questionShareFile Mobile Access
    Get seamless access to all files and folders in your account on the go. Browse files or folders and share them via ShareFile without having to download them. Also features built-in access to previously downloaded files, allowing users to view files without re-downloading them. The Apple iO ...
  7. questionJava Uploader Tool
    What is the Java Uploader tool? Your ShareFile account offers the ability to drag and drop files, upload files up to 10GB, and auto-resume uploads that may experience temporary packet loss. All three of these features are offered using our Java Uploader tool. This tool can be enabled for your ...
  8. questionHow do I create a public folder?
    Definition: A folder containing non-sensitive files that is to be shared with the general public through a website. No Login Option 1. On the Home screen select the check box to the left of the folder you would like to make public. 2. Click the Send button. 3. Under 'Email Sending Options', ...
  9. questionNotify users of their own activity
    By default, ShareFile account settings prevent email notifications from being sent to any user regarding their own activity, even if they have Upload Alerts or Download Alerts enabled on a folder. This setting can be changed so that users can receive notifications of their own uploads and dow ...
  10. questionBranding
    Your ShareFile account can be branded to match the look and feel of your company’s logo and colors. While most accounts are branded upon creation by ShareFile’s graphics team, you also have the ability within your account to alter the branding. If you ever update to your logo or co ...
  11. questionHow do I log in to my account?
    Each ShareFile account has its own unique URL that is generally in the format of: https://yourcompanyname.sharefile.com The section of this URL with “yourcompanyname” in it is called the subdomain, and it will always be followed with “.sharefile.com”. For example, if ...
  12. questionWhat if I forget my password?
    If you have forgotten your ShareFile account password, you can reset it from your ShareFile account login screen. There, you will see a Forgot your password? link. Clicking that will prompt you to enter the e-mail that you use to login to your ShareFile account. Enter your e-mail address and c ...
  13. questionCan I have a generic login?
    Definition: A user login created using a shared or fake email address and shared password for the purpose of being used by a variety of people. A generic login is useful whenever there is a large group of people need access to certain public files and tracking is not very important. Creating a ...